Q&A - QS Advanced Materials Inc
1. How can I get a quotation?
You can click the "Inquiry" bottom to finish the procedure or submit your inquiry via Inquiry page, or send an email request to sales@qsrarematerials.com with product specification and quantity, we will process it and provide a quotation as soon as possible.
2. How long will it take to receive your quotation?
In most cases within 1 - 2 business days. Quick estimations are available in hours.
3. How can I get more information about specific product?
You can search it by entering the product name or item No. or CAS No. into the search box. You can also email to sales@qsrarematerials.com for more information.
4. How can I place an order?
You can send us your purchase order via email to sales@qsrarematerials.com, or email a certain sales person you contacted before with product name, specification, quantity, your billing & shipping address and your contact number. We are flexible with form of “purchase order”. With reputable customers we accept quick order by simply an email confirmation.
5. What kind of payment do you accept?
Wire Transfer is preferred, but credit card are most convenient way for small orders.
For government agencies and creditable company’s purchase order, we could accept payment on receipt or NET 30days.
6. What is your lead-time after I place a purchase order?
A base lead time is 1~2 weeks for schedule, process and shipment of the product. Due to the process could be a lot more complicated and highly customized, the lead time may goes up to 4~6 weeks depends on the nature of manufacturing process of a certain products
7. What is your MOQ?
The base line is $200.00. But the MOQ various a lot for different products. We will indicate the MOQ in our quotation.
8. Can I obtain a copy of the MSDS (Material Safety Data Sheet)?
Yes, you can. The download link exists in the product page. Or, please e-mail to sales@qsrarematerials.com with the product name or CAS number for it.
9. Can I get a certificate of analysis (COA)?
A COA is send with product by default, when the product is a raw material. Chemical compositions for ceramic products are also available as per request.
10. Do you have a distributor in other countries?
QSAM currently have distributor in U.S.A. and China only. As most of our products are relatively small in size, we ship to most of countries via UPS/FedEx/DHL. For customers out of the U.S.A., we collect an extra shipping cost of about $50.00 (could be higher for larger and heavier packages)
11. What's your warranty policy?
QS Advanced Materials Inc. warrants to the buyer, for a period of thirty (30) days after the materials are received, that its products meet the specifications expressly defined in writing as find in its catalog, certificates of analyses, or written proposals prepared by and authorized by QSAM Materials LLC or QSAM's representative. QSAM does not guarantee any end-use results for any of its products.
All orders can be accepted for refund or replacement if the products cannot meet the specifications of COA or written proposals prepared by and authorized by QS Advanced Materials Inc or QSAM's representative. Detection data have to be provided to our technical team.
Products cannot be returned without prior authorization from QS Advanced Materials Inc. Please contact our Customer Service department for return shipping instructions.