Return Policy for QS Advanced Materials Inc.

At QS Advanced Materials Inc., we strive to provide high-quality products that meet the specific requirements of our customers. As most of our products are custom manufactured, we have a return policy in place to address any quality issues that may arise. Please review the following guidelines regarding returns:

1. 
   

2. Returns without Quality Issue: Since the majority of our products are custom manufactured according to the customer's specifications, we do not accept returns for reasons unrelated to product quality. It is crucial to ensure the accuracy of your order before placing it.

3. 
   

4. Quality Issue Claims: If you receive a product from QS Advanced Materials Inc. and believe it has a quality issue, you must notify us within 10 days of receipt. To initiate a quality issue claim, please follow the steps outlined below:

   a. Contact Customer Support: Reach out to our Customer Support team by email or phone to inform them about the quality issue. Provide relevant details, including the order number, product description, and a clear explanation of the problem.

   b. Evaluation and Resolution: Our team will review your claim and may request additional information or evidence, such as photographs or samples, to assess the quality issue. We aim to resolve quality issues promptly and to your satisfaction.

   c. Return Authorization: If the quality issue is confirmed, and a return or replacement is deemed necessary, we will provide you with a Return Authorization (RA) number. This number is essential for processing the return and ensures that the return is properly documented.

   d. Return Procedure: Follow the instructions provided by our Customer Support team. Package the product securely, including any accompanying documentation, and clearly indicate the RA number on the package. Ship the return to the designated address provided by our team.

5. Evaluation of Returns: Upon receiving the returned product, our team will evaluate it to verify the reported quality issue. We may conduct tests, inspections, or consultations with relevant experts, if required, to determine the validity of the claim.

6. Resolution Options: Based on the evaluation results, QS Advanced Materials Inc. will determine the appropriate resolution. This may include product replacement, repair, or issuing a refund for the product's value. We will work closely with you to find the best solution to address the quality issue.

7. Non-Quality Issue Returns: If a return request is made for reasons other than a product quality issue, it will be evaluated on a case-by-case basis. Please contact our Customer Support team to discuss your specific situation and explore potential options.

Please note that this return policy is applicable only to products purchased directly from QS Advanced Materials Inc. If you purchased our products through a distributor or reseller, please refer to their respective return policies.

We recommend reviewing our Terms and Conditions for additional information regarding orders, shipping, and other related policies.

If you have any questions or require further assistance, please don't hesitate to contact our Customer Support team. We are here to help and ensure your satisfaction with our products and services.

Disclaimer: The above return policy is a sample and should be customized to accurately reflect the specific policies and procedures of QS Advanced Materials Inc.